Refund and Return Policy

Introduction

At Casegenco, we strive to provide you with the best products and a great customer experience. If you are not completely satisfied with your purchase, we’re here to help. This Refund and Return Policy explains your rights to return and obtain a refund for products purchased through our website, https://casegenco.com/

Returns and Refunds

We are a print on demand services, meaning we print as we go and all our products are custom or personalized and is not subject to return specially in the case of change in mind. We understand there can be circumstances where we have options to rectify the problem.

To address you defect item, email us at support@casegenco.com within 14 days of receiving your item. Please provide your order number, a description of the defect, and include photos if possible. We will get to you as soon as we can and resolve it. 

We are a Print on demand services, we don’t have offers such as exchange. Based on our business model, we won’t be able to cancel or edit the order after the submission.

Contact Us

If you have any questions about our Refund and Return Policy, please contact us:

• By email: support@casegenco.com 
• By visiting this page on our website: https://casegenco.com/